Senior Software Engineer — Telecom & SaaS Platforms

I build customer management platforms telcos actually run on.

7 years shipping production features across subscription/billing, order management, and customer communication systems for MVNOs and telecom operators — from Jazz and Maroctel to Salam. Currently building Customer Management Products at Qvantel (Optiva).

Download Resume See Projects

Experience

Senior Software Engineer (Consultant) — Qvantel (Optiva) · Remote (Ireland) · Mar 2022 – Present
Shipped a configurable Customer Management platform now live across 7 telecom operators, spanning prepaid, postpaid, and 5G products — configurable customer journeys, dashboards, pricing flows, and operator-specific theming. Integrated with enterprise BSS, Order Management, and Keycloak for end-to-end subscription provisioning and charging. React, TypeScript, Redux Toolkit, RTK Query, Keycloak.
Software Engineer — Evamp & Saanga · Islamabad · Jul 2021 – Mar 2022
Built the Salam (Saudi telecom operator) Dealer Management Portal from scratch — dealer onboarding and registration, SIM sales and activation dashboards, and multi-language support. Also delivered customer-facing interfaces for Maroctel and Jazz B2B, including on-call production support. React, Redux, Material UI, Bootstrap 5.
Software Engineer — Elixir Technologies · Islamabad · Jul 2019 – Jul 2021
Built and maintained Tango+, a cloud Customer Communications Management platform, within an Agile Scrum team. Migrated legacy Adobe Flash components to responsive HTML5/React ahead of Flash's end-of-life — cutting initial load time by ~20–30% and eliminating plugin-related crashes without breaking live client workflows.

Technical Skills

Languages & Markup

JavaScript
TypeScript
Next.js
HTML5
CSS3

Frameworks & State

React
Next.js
Redux Toolkit
RTK Query
REST APIs

UI & Styling

Tailwind CSS
Material UI
Ant Design

Platform & Tooling

Jest
SonarQube
Jenkins (CI/CD)
Git
Keycloak
MySQL
Redis

Backend Tech

Node.js
Express.js
Java
Fast API

Cloud

Focus Areas

Customer Management Platforms

Frontend architecture for telco CM products live across 7 operators.

Design Systems & Component Architecture

React component libraries for consistent, multi-team product UIs.

Legacy Modernization

Migrated Flash UIs to React/HTML5 — faster loads, zero plugin crashes.

AI-Assisted Engineering Workflows

Claude and Copilot in my React workflow for faster, well-tested delivery.

Featured Work

Customer Management — Managing the lifecycle of telecom customers

Customer Management (CM) is a platform I built for managing the full lifecycle of telecom customers. It gives customer service reps a single portal to handle onboarding, account administration, order capture, financial adjustments, transaction history, and case management.

I built the platform's reusable component library and the config-driven engine behind it, giving each operator configurable theming, multi-language support and tab-, menu- and field-level control instead of hardcoded logic. That's what let CM go live across multiple telecom operators spanning prepaid, postpaid and 5G products, on one shared codebase integrated with enterprise billing and order management systems through open, industry-standard REST APIs.

A closer look at the lifecycle this kind of platform manages end to end.

Customer Lifecycle

Onboarding

Customer registration and identity verification across account types.

Onboarding
Customer registration and identity verification across account types.
Account Administration
Manage customer profiles, subscriptions, and services from one configurable dashboard.
Order Capture
Place and manage orders, integrated with order fulfillment.
Financial Adjustments
Payment adjustments, credits, and refunds tied to backend charging validation.
Transaction History
Usage, billing, and account activity surfaced through a unified dashboard.
Case Management
Support ticketing and issue resolution workflows.
CSR Portal
A configurable, brandable interface for customer service reps.

Why It Matters

Fast to Market
Reusable, config-driven components cut typical feature delivery time significantly.
Maintainable
Clean architecture with strong test coverage and consistent code quality gates.
Flexible
Config-driven engine adapts to client-specific rules without hardcoded logic.
Standards Compliant
Built on open, industry-standard REST API conventions for system integration.